This Privacy Policy explains how RioDatos collects, uses and shares information when you visit riodatos.com, request a quote, buy RioV360 products or contact us.

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1. Information We Collect

• Contact information: name, company, email, phone, sales territory and the details you enter in our forms, emails or calls.

• Order information: billing and shipping addresses, purchase details, and customs and export information needed to ship your order.

• Equipment information: the machines, sites and operating conditions you describe so we can recommend a configuration.

• Website data: pages visited, device and browser type, and referring sites, collected through cookies and analytics tools.

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We do not receive or store payment card numbers. Payments are processed by our payment providers.

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2. RioV360 Video Stays With You
RioV360 records video locally on the SD card in the machine. The system has no cloud or remote connection, and RioDatos cannot access your footage. We only see video if you choose to send it to us, for example for support.

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3. How We Use Information

• To answer inquiries, prepare quotes and send product information

• To process, ship and support orders, including warranty claims

• To manage our dealer program

• To improve our website and content

• To send occasional product updates, which you can opt out of at any time

• To meet legal, tax, customs and export obligations

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4. How We Share Information
We do not sell your personal information. We share it only:

• With authorized RioDatos dealers in your area, when we refer your inquiry to them for a quote or local support

• With service providers that help us run the business, such as website hosting, payment processing, shipping carriers, scheduling and email tools, limited to what they need to perform their service

• When required by law, or to protect our rights, customers or others

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5. Data Security and Retention
We use reasonable safeguards to protect your information. We keep it as long as needed for the purposes above, including warranty, tax and legal record requirements.

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6. International Customers
RioDatos is based in the United States. If you contact us or order from outside the U.S., your information is processed in the United States.

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7. Your Choices and Rights
You may ask to access, correct or delete your personal information, or opt out of marketing emails, by contacting info@riodatos.com. Some records must be kept to meet legal or warranty obligations.

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8. Cookies
Our website uses cookies for basic functions and analytics. You can manage cookies through your browser settings.

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9. Children
Our website and products are intended for businesses and are not directed to children under 16.

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10. Changes to This Policy
We may update this policy from time to time. The current version is always posted on this page.

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11. Contact
Questions about this policy: info@riodatos.com, +1 (520) 501-0602, or visit our Contact page.

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